What email marketing services does Northbridge Email Marketing provide?

Northbridge Email Marketing typically supports campaign planning, customer segmentation, newsletter creation, and automation setup. The service also covers copy guidance, template formatting, and tracking so each campaign is built with a clear purpose and a measurable path from send to response.

What is usually included in an email marketing project?

A typical project includes audience planning, message structure, newsletter content support, and basic automation flows such as welcome or follow-up emails. It also includes campaign tracking and reporting, so you can review how the emails are performing and use that insight to shape the next send.

How do you price an email marketing campaign or monthly support?

Pricing is usually based on the scope of work, such as campaign planning, segmentation, copy changes, automation setup, and tracking. A smaller newsletter schedule will cost less than a project that includes customer journeys, testing, and ongoing optimisation.

What can affect the final quote for email marketing work?

The main factors are list size, how many campaigns or newsletters are needed, and whether you want help with automation, conversion tracking, or segmentation. Costs can also change if the work needs new templates, extra planning, or more detailed reporting for each customer group.

How can I contact Northbridge Email Marketing to start a project?

The easiest way to get started is to send a message through our contact form or email with a short summary of your campaign goals. We usually reply with a few follow-up questions so we can understand your planning needs, customer segments, and any newsletter or automation work you want to put in place.

Northbridge Email Marketing

Effective date: 26 August 2026

1. Introduction and company information

This Privacy Policy explains how Northbridge Email Marketing Ltd collects, uses, discloses, stores, and protects personal data in connection with its email-marketing business activities.

Northbridge Email Marketing Ltd is the data controller for the personal data described in this Privacy Policy, unless stated otherwise.

Company details:
Northbridge Email Marketing Ltd
Northbridge Email Marketing, 12 Old Street, London EC1V 9AB, United Kingdom
Email: [email protected]
Phone: +44 20 7428 6591

This Privacy Policy applies to personal data collected through our websites, landing pages, forms, campaign tools, communications, and any related services or interactions in the course of our email-marketing operations.

2. Data collection and processing

Northbridge Email Marketing Ltd may collect and process the following categories of personal data, depending on the nature of the relationship and the services involved:

Identity data: name, title, company name, job title.
Contact data: email address, phone number, postal address, and other communication details.
Professional data: employer, role, business interests, industry, and professional preferences.
Marketing and communication data: preferences, subscription status, campaign interactions, open rates, click-through data, responses, and feedback.
Technical data: IP address, device identifiers, browser type, operating system, time zone, referral source, and similar usage information.
Transactional and service data: records of communications, service requests, account details, and correspondence.
Consent and compliance data: records of consent, opt-in and opt-out actions, unsubscribe preferences, and suppression list information.

We may collect personal data directly from you, from our clients, from business contacts, from publicly available sources, from service providers, and from analytics or marketing platforms used in connection with our services.

Where required by applicable law, we will only collect and process personal data where we have a lawful basis to do so and, where relevant, appropriate notices or consents have been provided.

3. Purpose of data processing

Northbridge Email Marketing Ltd processes personal data for the following purposes:

to provide email-marketing and related communications services;
to manage business relationships with clients, prospects, and contacts;
to send newsletters, campaigns, updates, and promotional communications where permitted;
to personalise and improve our communications and services;
to monitor campaign performance and engagement metrics;
to manage subscriptions, preferences, opt-outs, and suppression requests;
to respond to enquiries, support requests, and complaints;
to maintain records, comply with legal obligations, and defend legal claims;
to detect, prevent, and investigate fraud, misuse, or security incidents;
to analyse and improve our website, systems, content, and business operations.

We will not use personal data for purposes that are incompatible with the original purpose for which it was collected, unless permitted or required by law.

4. Legal basis for processing

Depending on the context and applicable law, Northbridge Email Marketing Ltd may process personal data on one or more of the following legal bases:

Consent: where you have given clear consent for us to process your data for a specific purpose, such as receiving marketing emails where consent is required.
Contract: where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
Legitimate interests: where processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests. This may include business-to-business marketing, service improvement, fraud prevention, and communications management.
Legal obligation: where processing is necessary for compliance with a legal or regulatory obligation.
Vital interests: where processing is necessary to protect someone’s life in an emergency, if applicable.

Where we rely on consent, you may withdraw that consent at any time. Where we rely on legitimate interests, we assess and balance those interests against your rights and freedoms.

5. Data sharing and third parties

Northbridge Email Marketing Ltd may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and in accordance with applicable law. These third parties may include:

email delivery and campaign management providers;
customer relationship management and marketing automation platforms;
website hosting, cloud storage, and IT infrastructure providers;
analytics and performance measurement services;
professional advisers such as lawyers, accountants, and auditors;
payment processors and invoicing systems;
regulatory authorities, courts, law enforcement, or other public bodies where required by law;
business partners and clients where necessary to deliver services or fulfil requests.

We require third parties to process personal data only on our instructions where appropriate, to protect it adequately, and to use it solely for the agreed purposes.

We do not sell personal data as a matter of routine. If our practices change in the future, we will update this Privacy Policy and, where required, provide additional notice or obtain consent.

6. Data transfer to third countries

As an email-marketing business, Northbridge Email Marketing Ltd may use service providers, platforms, or infrastructure located outside the United Kingdom and, where applicable, outside the European Economic Area.

Where personal data is transferred to a country that may not provide the same level of data protection as your home jurisdiction, we will implement appropriate safeguards as required by applicable law. These may include:

standard contractual clauses or equivalent transfer mechanisms;
data transfer assessments where necessary;
additional technical and organisational measures;
reliance on an adequacy decision or other lawful transfer basis, where available.

You may contact us for more information about the safeguards applicable to international transfers.

7. Storage duration

Northbridge Email Marketing Ltd retains personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, reporting, and compliance obligations.

In determining retention periods, we consider factors such as:

the nature of the data and the purpose of processing;
the length of our relationship with you or our client;
legal, tax, and regulatory retention requirements;
limitation periods for legal claims;
the need to maintain suppression lists and opt-out records.

When personal data is no longer required, we will delete, anonymise, or securely archive it in accordance with our retention procedures and applicable law.

8. User rights

Depending on applicable law, you may have the following rights regarding your personal data processed by Northbridge Email Marketing Ltd:

Access: to request confirmation of whether we process your personal data and to obtain a copy of that data.
Rectification: to request correction of inaccurate or incomplete personal data.
Erasure: to request deletion of your personal data in certain circumstances.
Restriction: to request that we limit processing of your personal data in certain circumstances.
Data portability: to request that we provide your personal data in a structured, commonly used, and machine-readable format, where applicable.
Objection: to object to processing based on legitimate interests and, where applicable, to object to processing for direct marketing purposes.

To exercise any of these rights, please contact us using the details set out below. We may need to verify your identity before responding to your request. We will respond within the time period required by applicable law.

9. Withdrawal of consent

Where Northbridge Email Marketing Ltd relies on your consent to process personal data, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

If you no longer wish to receive marketing communications, you can use the unsubscribe link included in our emails or contact us directly. Please note that even if you opt out of marketing, we may still need to send you service-related, transactional, or legal notices where permitted or required.

10. Right to complain

If you have concerns about how Northbridge Email Marketing Ltd handles your personal data, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the relevant data protection authority or supervisory authority in your jurisdiction. If you are based in the United Kingdom, you may contact the Information Commissioner’s Office (ICO) or any other competent authority.

11. Data security

Northbridge Email Marketing Ltd takes the security of personal data seriously and implements appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures may include:

access controls and role-based permissions;
encryption in transit and, where appropriate, at rest;
secure hosting and network protection;
monitoring and logging of relevant systems;
staff confidentiality obligations and training;
regular reviews of security practices and supplier controls;
incident response and breach management procedures.

No system can be guaranteed to be completely secure, and you should take care when transmitting information to us electronically.

12. Contact information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact Northbridge Email Marketing Ltd using the details below:

Northbridge Email Marketing Ltd
Northbridge Email Marketing, 12 Old Street, London EC1V 9AB, United Kingdom
Email: [email protected]
Phone: +44 20 7428 6591

13. Changes to privacy policy

Northbridge Email Marketing Ltd may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any updated version will be posted on our website with a revised effective date where appropriate. Where required by applicable law, we will notify you of material changes and obtain consent again if necessary.

We encourage you to review this Privacy Policy periodically to stay informed about how we process personal data.

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