What email marketing services does Northbridge Email Marketing provide?

Northbridge Email Marketing typically supports campaign planning, customer segmentation, newsletter creation, and automation setup. The service also covers copy guidance, template formatting, and tracking so each campaign is built with a clear purpose and a measurable path from send to response.

What is usually included in an email marketing project?

A typical project includes audience planning, message structure, newsletter content support, and basic automation flows such as welcome or follow-up emails. It also includes campaign tracking and reporting, so you can review how the emails are performing and use that insight to shape the next send.

How do you price an email marketing campaign or monthly support?

Pricing is usually based on the scope of work, such as campaign planning, segmentation, copy changes, automation setup, and tracking. A smaller newsletter schedule will cost less than a project that includes customer journeys, testing, and ongoing optimisation.

What can affect the final quote for email marketing work?

The main factors are list size, how many campaigns or newsletters are needed, and whether you want help with automation, conversion tracking, or segmentation. Costs can also change if the work needs new templates, extra planning, or more detailed reporting for each customer group.

How can I contact Northbridge Email Marketing to start a project?

The easiest way to get started is to send a message through our contact form or email with a short summary of your campaign goals. We usually reply with a few follow-up questions so we can understand your planning needs, customer segments, and any newsletter or automation work you want to put in place.

Northbridge Email Marketing

Effective Date: 26 August 2026

These Terms of Service (the “Terms”) govern the provision of services by Northbridge Email Marketing Ltd (“Northbridge Email Marketing Ltd”, “we”, “us”, or “our”) to clients, customers, and users (“you” or “your”). By requesting, accessing, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

1. Introduction and Acceptance of Terms

These Terms form a legally binding agreement between you and Northbridge Email Marketing Ltd in relation to our email-marketing services. By engaging us, signing a proposal, purchasing services, or otherwise confirming your acceptance, you acknowledge that you have read, understood, and agreed to these Terms.

Where a separate written agreement, proposal, statement of work, or order form exists between you and Northbridge Email Marketing Ltd, that document shall apply in addition to these Terms. In the event of any conflict, the specific written agreement shall prevail over these Terms to the extent of the inconsistency.

2. Scope of Services

Northbridge Email Marketing Ltd provides professional email-marketing services, which may include one or more of the following:

Email campaign strategy
Newsletter design and copywriting
Marketing automation setup
Audience segmentation
A/B testing and optimisation
Lead nurture email sequences
Performance reporting and analytics

The exact scope, deliverables, timelines, pricing, and assumptions for each engagement will be described in the relevant proposal, statement of work, quotation, or order confirmation. Any services not expressly included are excluded unless agreed in writing by Northbridge Email Marketing Ltd.

We may rely on information, data, access credentials, approvals, and materials provided by you. You are responsible for ensuring all such information is accurate, complete, and lawful.

3. User Obligations and Responsibilities

You agree to:

Provide prompt, accurate, and complete information needed for us to perform the services;
Obtain and maintain all necessary rights, permissions, consents, and approvals for any content, data, logos, trademarks, images, customer lists, and other materials you provide;
Ensure that all marketing content, offers, claims, and communications supplied or approved by you comply with all applicable laws, regulations, industry codes, platform rules, and third-party rights;
Maintain the security of your systems, accounts, passwords, and access credentials, and notify us without delay if you suspect unauthorised access;
Review deliverables and approvals promptly to avoid delays;
Refrain from using our services for unlawful, misleading, fraudulent, defamatory, infringing, or harmful activities;
Ensure that any personal data you provide to us has been collected and disclosed lawfully and with appropriate notices, consents, and safeguards where required.

You acknowledge that email marketing is subject to subscriber consent, anti-spam, privacy, consumer protection, and platform-specific rules. You are solely responsible for the legality of your recipient lists, customer data, messaging claims, and sending practices, unless we have expressly agreed in writing to assume a specific compliance responsibility.

4. Payment Terms and Conditions

Fees, billing cycles, and payment deadlines will be stated in the applicable proposal, invoice, or order form. Unless otherwise agreed in writing:

All fees are payable in the currency specified on the invoice;
Invoices are payable within the period stated on the invoice;
Fees are exclusive of VAT and any applicable taxes, which shall be added where required by law;
Late payments may result in suspension of services, delay of deliverables, or termination of the engagement;
You are responsible for all reasonable costs of collection, including legal and administrative costs, to the extent permitted by law.

We may require advance payments, retainers, milestone payments, or recurring subscription fees depending on the nature of the services. Any third-party costs, platform fees, advertising costs, stock media, software subscriptions, or other expenses incurred on your behalf will be charged to you unless expressly included in the agreed fees.

We may adjust recurring fees upon reasonable notice, subject to any written agreement to the contrary.

5. Cancellation and Refund Policy

Either party may cancel a service engagement in accordance with the termination provisions in the relevant written agreement or, if none exist, by giving reasonable written notice.

Unless otherwise required by applicable law or expressly agreed in writing:

Fees paid for work already performed, time reserved, or third-party costs incurred are non-refundable;
Retainers are earned as work is performed and are non-refundable to the extent used;
Where a project is cancelled by you after work has commenced, you remain liable for all completed work, work in progress, committed costs, and any applicable cancellation charges;
No refund will be due for delays caused by your failure to provide materials, approvals, access, or instructions in a timely manner;
Refunds, if any, will be assessed by Northbridge Email Marketing Ltd in good faith based on the circumstances and the services already delivered.

We may suspend or terminate services immediately if you materially breach these Terms, fail to pay amounts due, or use the services in a way that may harm us, our systems, or third parties.

6. Liability Limitations

To the fullest extent permitted by applicable law:

Northbridge Email Marketing Ltd shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages;
We shall not be liable for loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, or business interruption arising out of or in connection with the services;
We are not responsible for the performance, deliverability, policy decisions, account suspensions, or technical failures of third-party platforms, email service providers, CRM systems, analytics tools, or hosting providers;
We are not liable for delays or failures caused by inaccurate information supplied by you, third-party acts or omissions, or circumstances beyond our reasonable control.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

Subject to the foregoing, our aggregate liability arising out of or in connection with any service engagement shall not exceed the total fees paid by you to Northbridge Email Marketing Ltd for the specific services giving rise to the claim during the three-month period preceding the event giving rise to the claim, unless a different cap is stated in a written agreement.

7. Intellectual Property Rights

All intellectual property rights in our pre-existing materials, templates, workflows, methodologies, know-how, tools, and software remain the property of Northbridge Email Marketing Ltd or our licensors.

Upon full payment of all undisputed fees, and unless otherwise agreed in writing, you will own the final deliverables specifically created for you under the engagement, excluding our pre-existing materials and third-party components. To the extent our pre-existing materials are incorporated into deliverables, we grant you a non-exclusive, non-transferable licence to use those materials solely as necessary to use the deliverables for your internal business purposes.

You warrant that any content, data, or materials you supply to us do not infringe the rights of any third party and that you have all necessary permissions to authorise our use of them for the purposes of providing the services.

We may use anonymised and aggregated performance data, insights, and non-confidential work examples for internal analysis, quality improvement, and portfolio or marketing purposes only where permitted by law and subject to any confidentiality obligations or written restrictions agreed with you.

8. Data Protection and Privacy

Northbridge Email Marketing Ltd will handle personal data in accordance with applicable data protection and privacy laws. Where we process personal data on your behalf in the course of providing services, we will do so only for the purpose of performing those services and in accordance with your lawful instructions, unless otherwise required by law.

You represent and warrant that:

You have a lawful basis for providing personal data to us and for instructing us to process it;
You have provided all required notices and, where necessary, obtained all required consents from data subjects;
Your privacy notices, cookie notices, and marketing practices are accurate and compliant;
You will promptly inform us of any personal data breach, complaint, or legal request relating to the data processed in connection with our services.

We may use processors, subcontractors, and service providers to support service delivery, subject to appropriate contractual and security safeguards. Cross-border transfers, if any, will be handled in a lawful manner consistent with applicable requirements.

Where required, the parties may enter into a separate data processing agreement. In the event of inconsistency between these Terms and a data processing agreement, the data processing agreement shall prevail with respect to data processing matters.

9. Force Majeure

Northbridge Email Marketing Ltd shall not be liable for any delay or failure to perform obligations under these Terms where such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, labour disputes, governmental action, power outages, internet or telecoms failures, platform outages, third-party service disruptions, or changes in applicable law.

If a force majeure event continues for an extended period, either party may terminate the affected services by giving written notice, without liability for termination, save for amounts due for services already performed and non-cancellable costs incurred.

10. Changes to Terms

We may update or modify these Terms from time to time to reflect changes in our services, business practices, or legal requirements. Where appropriate, we will provide reasonable notice of material changes.

Your continued use of our services after the effective date of any updated Terms constitutes acceptance of the revised Terms. If you do not agree to the changes, you should discontinue use of the services and, where applicable, terminate the relevant engagement in accordance with the agreed termination provisions.

11. Applicable Law and Jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

Subject to any mandatory legal rights, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms or the services provided by Northbridge Email Marketing Ltd.

12. Contact Information

If you have any questions regarding these Terms or our services, please contact us using the details below:

Company: Northbridge Email Marketing Ltd
Address: Northbridge Email Marketing, 12 Old Street, London EC1V 9AB, United Kingdom
Email: [email protected]
Phone: +44 20 7428 6591

13. Severability Clause

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or if such modification is not possible, it shall be severed from these Terms.

The validity and enforceability of the remaining provisions shall not be affected, and the remaining provisions shall continue in full force and effect.

By engaging the services of Northbridge Email Marketing Ltd, you confirm that you have read, understood, and agreed to these Terms of Service.

8/26/2026 Home